Celebrate National Customer Service Week
It's National Customer Service Week! All week long, we're highlighting the stars at Hourglass Angel who work to make your shapewear experience excellent.
Today's star customer service representative is Elida Salgado. Like all our reps, she's assists our customers with virtually any questions that arise about styling, fit, sizing and more, over the phone, email and chat.
We asked Elida several questions about her experiences assisting customers:
What do you love about being in customer service?
I love whenever I can gain a customer's trust and make them feel confident that they are getting the correct garment to fit their body and lifestyle. It makes me feel happy knowing I helped somebody out. I've heard back from a few customers letting me know that they love the product I suggested and that they feel self-assured with their trainer.
What was your favorite project this past year? Amia! I love the brand and it's exciting to let customers know about all the new product releases and the attention that Amia is getting in the media.
What do you think is our biggest opportunity in the next 5-10 years? To get a celebrity to endorse our products! Starting off with a lesser known celebrity, word of mouth will get out, and then we will be able to have an A-list celebrity endorse our products. Perhaps getting on QVC would be awesome too!
What specific products please you the most and why?
I really like the Total Compression Body Shaper by Vedette 705. It provides compression in all the right areas without looking super fake.
What would you like to see us add to our inventory?
More lingerie, panties, perhaps a longer and shorter waist trainer options for customers of different heights.
What makes Hourglass Angel stand out against the competition? Great customer service, very lenient return policies, and a clean, professional looking easy-access website. We also have a new Stylist quiz that is going to be very helpful, especially with iffy customers whom have a hard time buying things online.
What is your favorite piece that you would like to offer all Hourglass Angel visitors a discount?
I would say Ann Chery Alexa High Compression Bodysuit 3009 It's a well-constructed body shaper, and I think we would sell more if the price was a little lower.
Thanks Elida! Tune in all week long as we learn more from our customer service team.