Hourglass Angel

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Shipping Info

Hourglass Angel offers FREE USPS shipping on orders with select items. Just look for the "Free Shipping" label on the product image! Hourglass Angel also offers FREE USPS shipping on all orders totaling $75 or more. No coupon code required. Free shipping applies to shipments within the 48 contiguous states. Standard rates will apply to all other orders.

 

Hourglass Angel’s 100% guarantee ensures that we will exchange returnable products within 30 days of purchase for FREE.

To return an item, just email us at returns@hourglassangel.com and request a return label.

Your email should include the following information:

1. Your order number
2. Your FIRST and LAST name
3. The reason you are requesting a return.

After we receive your request, a return label will be emailed to you.

Use that label to return the item unharmed, unused, and in the original condition in which it was received. We allow one free exchange per order. For returns using our return label, a fee of $9.45 will be deducted from the amount of money returned for from the order. Free exchanges do not apply to closeout items. All closeout items are clearly marked on the product page with the caption "This item is on final closeout. All sales are final and non-returnable". We need to receive your item within 30 days of the date you received it. If you need to return or exchange an item, please request the return label immediately, so that you may return it to us within the permitted time frame. Follow the instructions on the label and your exchange will be returned via standard shipping. Express shipping may be requested at the time of return for an additional cost. Free exchanges are limited to one per order.

For complete information on our return/exchange policy click here.

 

Estimated USPS shipping rates:


Shipping Method
Estimated Delivery Time
Estimated Cost
Standard
4-7 Business Days
$3.48
Priority Mail
3-5 Business Days
$4.95

 

Estimated UPS shipping rates:


Shipping Method
Estimated Delivery Time
Estimated Cost
UPS Ground
3-5 Business Days
$9
UPS 3 Day Select
3 Business Days
$12
UPS 2nd Day Air
2 Business Days
$17
UPS Next Day Air Saver
Next Day - Delivery Before End of Day
$27

 

How long does it take to receive my order?

If we have your items in stock, Hourglass Angel items ship in one to two business days (excluding holidays or weekends). Packages will arrive in about 2-5 business days after they are shipped. Please allow 5-7 additional business days for orders going to military addresses as they are considered international orders.

For ground shipping, please allow 2-5 business days to receive your order. We will ship the order the same day if we receive it on a business day before 11:30am CST. Want a more accurate shipping time? Enter the 60804 zip code into the UPS ground map: click here for map.

Place your order next day or second day delivery? Your item will arrive either the next business day or the second business day after shipment! Orders placed after 11:30am CST ship the next business day. All orders are proudly shipped from Cicero, Illinois, 60804.

Please keep in mind that: UPS does not deliver to PO Boxes, or to APO addresses. For PO Boxes or APO addresses, make sure you select USPS as a shipping method. All delivery times shown are estimates. Weekends and Holidays are excluded from shipping times. For more accurate shipping times on holidays, please call: 877-442-4530.

We estimate shipping costs, so they may vary based on order size and weight, destination, and your personal shipping preference. To get a more accurate shipping cost, just log into your account and begin the checkout process.

For your protection, orders over $200 may be sent “Signature Required”.

UPS and USPS does not guarantee arrival dates of packages. Transit begins the first business day after an order is shipped.

Unfortunately shipping costs cannot be refunded for packages delayed due to adverse weather conditions.


Track your package

Once your order is shipped, a confirmation email will be sent to the email address you provided. It contains a tracking number you can use to track your package at www.ups.com for UPS orders and www.usps.com for USPS orders.

All orders are provided with a tracking number when the order ships. If you have not received your package, you have 14 days to contact us after the tracking information shows that it has been delivered. We will then further investigate your claim.

 

International orders (Outside of the USA)

HourglassAngel.com proudly fulfills international orders though GlobalShopex.com. Just shop as you normally would using the Hourglass Angel website and shopping cart. At the time of checkout, choose the international option, which will take you to the GlobalShopex shopping cart. GlobalShopex is able to accept with international credit cards, PayPal, Money Gram, or bank wire transfers and guarantees delivery just like Hourglass Angel. After ordering, any questions about your purchase should be directed to GlobalShopex at customerservice@globalshopex.com or (786) 314-7144.