FAQ

Payment

How can I pay for my orders?

You may pay with a debit or credit card as well as with your Paypal account. Your card will be charged within 3-5 business days of shipping your product. You may also order by phone M-F from 9am to 5:00pm CST. Our phone number is (877) 442-4530.

We accept the following as a form of payment:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Paypal

Can I pay with a money order?

You may also send a money order to the following address along with a filled out Offline Order Form.

Address:
Hourglass Angel
2239 S Laramie Ave.
Cicero, IL 60804

Please make the money order payable to Hourglass Angel for the total amount of products purchased plus an additional $10 for shipping. Your order will be shipped as soon as payment clears, which can take between 3-4 weeks.

Do you store credit card information on file?

For security, we do not store your credit card information on file. If you make an exchange for a more expensive item, we will contact you to retrieve payment (the difference).

Order

How do I place an order online?

Ordering on Hourglass Angel is quick and easy.

  1. To add an item to your Shopping Bag, simply click on "Add to bag” from the product page.
  2. To view the items in your Shopping Bag click on the Shopping Bag icon in the upper right corner of the page.
  3. To remove an item from your Shopping Bag, click the wastebasket icon located to the right of the product in your bag. Your Shopping Bag will automatically recalculate your total.
  4. To change the quantity of an item in your Shopping Bag, click "edit" located underneath the quantity.
  5. Click on “Proceed to Checkout” to complete your purchase.

I am having problems with checkout.  What can I do?

No problem! Just call us toll-free at 877-442-4530 and one of our customer service representatives will be happy to assist you.

I received a confirmation email.  What is it?

This is a confirmation of your order – think of it like a receipt. It confirms that your order was successfully submitted. The email includes the details of your purchase, including your order number, the products you purchased, order tracking numbers, etc. Hold onto this email for your records.

How do packages appear when shipped?

We respect your privacy and send all packages discreetly in plain packaging. There are no stickers or promotional slogans on the packaging other than those of the post carrier or delivery company.

I would like to cancel my order. What can I do?

If you wish to cancel your order, please contact customer service at 877-442-4530, M-F from 9AM to 5:00PM CST. If customer service is not available send an email requesting an order cancellation to info@hourglassangel.com. Your order will be considered canceled once you receive confirmation from Hourglass Angel. If your order has already been shipped and you would like to cancel your order, the shipping fees will be deducted from the refund credit amount.

How can I check the status of my order?

You can check the status of your order by reviewing your order on your account. To sign into your account, click here.

Part of my order is backordered. Will you ship what you have or will I have to wait for the entire order to be available?

We will ship the portion of your order that is in stock and issue a shipping confirmation and tracking number. We will inform you of the item(s) on backorder and there will be no additional shipping fee for your backordered item, when it becomes available

Can I make a change to a backordered item in my order?

To make changes to backordered items, please call (877) 442-4530 and we will do our best to assist you. Please keep in mind that making changes to or canceling a backorder may adjust any qualifying special offers or promotional offers that you may have received in the original purchase.

My order has shipped but I can’t track it. How can I find out where it is?

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please call us toll free at (877) 442-4530 M-F from 9am to 5:30pm CST. Hourglass Angel packages typically arrive between two to seven business days. For expedited shipping, an order must be placed before 12pm CST and it will be shipped the same day. If you place your order after that time, the package will be shipped early the following day.

Does Hourglass Angel ship internationally?

Yes! At checkout, choose the international option, which will take you to the GlobalShopex shopping cart. GlobalShopex accepts international credit cards, PayPal, Money Gram, or bank wire transfers and guarantees delivery just like Hourglass Angel. After ordering, any questions about your purchase should be directed to GlobalShopex at customerservice@globalshopex.com or (786) 314-7144.

How do I return/exchange an item?

For a free exchange, click here to request a shipping label – complete the web form and an shipping label will be emailed to you within 2 business days. Simply follow the instructions on the label and your exchange will be returned via free standard shipping. If you wish to receive a refund, a fee of $5 will be deducted from the amount of money returned. Note, we must receive your original item within 30 days of the date you received it. See our return policy for details.

Processing

How soon will my order be shipped?

Orders are processed within 1 - 2 business days (Monday through Friday, excluding holidays).

I ordered on a weekend and/or holiday. When will my order be processed?

Orders placed on holidays, Saturdays or Sundays will be processed the following business day.

What if I ordered with expedited shipping?

If you have purchased overnight or 2-day shipping and placed your order before 12pm CST, it will be shipped the same business day. If the order was placed after 12pm CST or on a weekend/holiday, it will be processed the next business day

Shipping

How long does it take to receive my order?

If your order is in stock, it usually takes between 2 and 7 business days depending on your proximity to Chicago.

For UPS Ground shipping, please allow 2 to 5 business days to receive your order. We will ship the order the same day if we receive it on a business day before 12pm CST. You can get a more accurate shipping time by entering the 60804 zip code into the UPS ground map: click here for map.

If you ordered next day or second day delivery, your item will arrive either the next business day or the second business day after shipment. Please note that if you ordered after 12pm CST, your order will not be shipped until the next business day.

How can I find out where my package is?

Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by reviewing the order on your account. To sign into your account, click here. You can also call our Customer Care Center M-F from 9am to 5:00pm CST at (877) 442-4530 or email us at info@hourglassangel.com.

My package is showing as delivered, but I did not receive it. What should I do?

If your tracking information says the package was "delivered," first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way. Still no luck? Call the carrier with your tracking number for more information.

If the carrier is unable to provide a resolution please contact our Customer Care Center M-F from 9AM to 5:00PM CST at (877) 442-4530 or send an email to info@hourglassangel.com.

Product

How do I choose the best shapewear or cincher for me?

We recommend you use the Size Chart on each of the product pages to make sure you always find the perfect fit!  You may also get more information from our Size Chart & Measuring Instructions to see recommended measurements for each size.

And of course, if you have questions or need further advice on choosing a shaper, feel free to contact us directly at (877) 442-4530, M-F from 9AM to 5:00PM CST or send an email to info@hourglassangel.com with your questions. We’re here to help!

I just had a baby. How long should I wait until I use your products?

Congratulations! You can typically wear a cincher as soon as one week after giving birth. If you had a c-section, it is often advisable to wait two weeks. Every body is different, so please consult a doctor for a professional opinion.

I'm seeing words I don't understand – what do they mean?

Shapers and intimate apparel are described with a range of technical terms that can be confusing at first glance. Use our glossary to help decode what it all means and make your shopping even easier.

Sizing

I need more control, should I go down a size?

No, a smaller size won't fit right and may be painful – ouch! Shapewear comes in different levels of control: minimal control, slight control, moderate control, strong control, and maximum control. Instead of going down a size, go up a control level. This will ensure your shapewear provides the support you need and stays comfortable too.

How do I know which size to buy?

We recommend you use the Size Chart on each of the product pages to make sure you always find the perfect fit!  You may also get more information from our Size Chart & Measuring Instructions to see recommended measurements for each size. 

And of course, if you have questions or need further advice on choosing a shaper, feel free to contact us directly at (877) 442-4530, M-F from 9AM to 5:00PM CST or send an email to info@hourglassangel.com with your questions. We’re here to help!

What size should I select if I plan on losing weight?

Our shapewear will mold to your body, so we recommend selecting a shaper based on your current size. Remember that our shapewear can make you look up to 2 dress sizes smaller instantly, depending on the compression level – but it shouldn't cause discomfort. 

We recommend you use the Size Chart on each of the product pages to make sure you always find the perfect fit!  You may also get more information from our Size Chart & Measuring Instructions to see recommended measurements for each size.

And of course, if you have questions or need further advice on choosing a shaper, feel free to contact us directly at (877) 442-4530, M-F from 9AM to 5:00PM CST or send an email to info@hourglassangel.com with your questions. We’re here to help!

What are my measurements?

Review our Measuring Instructions on our Sizing Page to learn the right way to measure your bust, waist and hips. It's easy – all you need is a cloth or vinyl body-measuring tape. And if you don't have either, simply print and put together your own measuring tape, click here to download.

I'm in between sizes. What should I do?

We understand, not all bodies are the same! We recommend you use the Size Chart on each of the product pages to make sure you always find the perfect fit!  You may also get more information from our general Size Chart & Measuring Instructions to see recommended measurements for each size. If you're outside the lines, don't worry. Here are some simple tips to help you select the right shapewear:

  • Never size down! Our shapewear is designed to slim and smooth, so picking a size too small will cause bulges and discomfort.
  • Email or call us. We have a team of customer service representatives who are happy to answer your questions and help you select the right size for your body.  You can contact customer service at (877) 442-4530 or send an email to info@hourglassangel.com.

Which products have plus sizes?

To view our Plus Size Collection, click here.

What if I don't see something in my size?

Oops, we're sorry – it might be temporarily out of stock, but don't lose hope! Click "Notify Me When Available" and we'll email you when your size is back in stock.

I’m unsure about my size or I have another question about fit. What should I do?

We recommend you use the Size Chart on each of the product pages to make sure you always find the perfect fit!  You may also get more information from our Size Chart & Measuring Instructions to see recommended measurements for each size. If you still have questions, contact our Customer Care Department at (877) 442-4530 or send an email to info@hourglassangel.com – we're happy to help!

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