Shipping Methods & Times
Free Standard Shipping on Orders of $75 or More - Limited Time Only*
* Discount automatically taken at checkout. Offer applies to free standard shipping. Offer applies to orders with a merchandise total of $75 or more, tax and shipping excluded. Free shipping offer applies to domestic orders only.
The shipping details listed below are estimates. Shipping costs may vary based on order size and weight, destination and your personal shipping preference. You will have the opportunity to review your actual shipping cost when you begin the checkout process.
For your protection, orders over $200 may be sent “Signature Required.“
|Shipping Method||Estimated Delivery Time|
|Standard||2-7 Business Days|
|Priority Mail||2-5 Business Days|
For ground shipping, please allow 2-5 business days to receive your order. We will ship the order the same day if we receive it on a business day before 12PM CST. You can get a more accurate shipping time by entering the 60804 zip code into the UPS ground map: click here for map.
|Shipping Method||Estimated Delivery Time|
|UPS Ground||2-5 Business Days|
|UPS 3 Day Select||3 Business Days|
|UPS 2nd Day Air||2 Business Days|
|UPS Next Day Air Saver||Next Business Day|
- In-stock items purchased from Hourglass Angel ship in 1-2 business days (excluding holidays or weekends).
- Packages typically arrive in about 2-5 business days after they are shipped.
- Orders placed on holidays, Saturdays or Sundays will be processed the following business day.
- If you have purchased overnight or 2-day shipping and placed your order before 12PM CST, it will be shipped the same business day. If the order was placed after 12PM CST or on a weekend/holiday, it will be processed the next business day.
- HourglassAngel.com proudly fulfills international orders though GlobalShopex.com. Just shop as you normally would using the Hourglass Angel website and shopping cart.
- At the time of checkout, choose the international option, which will take you to the GlobalShopex shopping cart. GlobalShopex is able to accept international credit cards, PayPal, Money Gram, or bank wire transfers and guarantees delivery just like Hourglass Angel.
- You may inform us know of any questions about your purchase and we will contact GlobalShopex on your behalf.
Tracking your Package
- Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by reviewing your order on your account. To sign into your account, click here. You can also call our Customer Care Center M-F from 9AM to 5:00PM CST at (877) 442-4530 or email us at firstname.lastname@example.org.
- Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please call us at (877) 442-4530 M-F, from 9AM to 5:00PM CST.
- Please allow 5-7 additional business days for orders shipped to military addresses as they are considered international orders.
P.O. Boxes or APO Boxes
- Please note that UPS does not deliver to PO Boxes or APO addresses. For PO Boxes or APO addresses, please be sure to select USPS as your shipping method.
Weekends & Holidays
- If the tracking information for your package says the package was "delivered," first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way. Still no luck? Call the carrier with your tracking number for more information.
- If the carrier is unable to provide a resolution please contact our Customer Care Center M-F from 9AM to 5:00PM CST at (877) 442-4530 or send an email to email@example.com.
- Please note that UPS and USPS do not guarantee arrival dates of packages.
- Transit begins the first business day after an order is shipped.
- Unfortunately shipping costs cannot be refunded for packages delayed due to adverse weather conditions.